At Move In Connect, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy.

What Information We Collect

We collect personal information that is necessary to provide you with our services, including but not limited to:

• Your full name

• Email address

• Phone number

• Residential and/or moving address

• Move-in and move-out dates

• Utility service preferences (electricity, gas, broadband, NBN, Foxtel)

• Identification information if required by utility providers

We may also collect non-personal information, such as browser type, IP address, and usage data for analytics purposes.

How We Collect Your Information

We may collect your personal information through:

• Online forms on our website

• Phone calls or live chat

• Email correspondence

• Cookies and tracking tools when you browse our site

How We Use Your Information

We use your personal information to:

• Connect your utilities (electricity, gas, broadband, NBN, Foxtel)

• Communicate with you about your move and service preferences

• Provide tailored service recommendations

• Share your information with third-party providers to arrange your chosen services

• Improve our website, services, and customer support

Sharing Your Information

We may share your personal information with:

• Third-party service providers (e.g., utility companies, internet providers)

• Our staff and contractors involved in service coordination

• Government agencies or regulators, if required by law

We never sell or rent your personal data to third parties for marketing purposes.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These include secure servers, encrypted data transfers, and access control procedures.

Your Rights and Choices

You have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate or outdated information

• Opt-out of marketing communications at any time

• Request the deletion of your personal data, where legally permissible

To make any of these requests, please contact us using the details below.

Cookies and Analytics

Our website may use cookies and third-party analytics tools to improve your browsing experience and measure website traffic. You can control cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the “Effective Date” revised accordingly.